Recommended Age of Use?
Manufacturer recommends ages from 3 - 7 years but it will all depend on the comfortability of the kid while riding it plus it doubles as a cool Radio Controlled car when it's outgrown!
Normal Battery Charge time?
We recommend charging the batteries for 7 - 10 hours (overnight charging is ideal) but no longer than 12 hours to avoid battery issues. We also offer our Mercedes Benz G636x6 that comes with a spare battery for long term use or heavy movements
What to do when my battery runs out?
Most our vehicles come with battery indicators to let you know when your battery is about to run out but if it happens to run out most of our vehicles are easily lifted through the front end of the vehicle with wheels in the back permitting it to move to a nearest charger. We do not recommend picking up the complete vehicle as it is relatively heavy
Do you offer replacement parts?
Yes we have replacement parts for some of our vehicials. Check out our parts department to see all the replacemtn parst we offer!
How can I use a coupon code?
Once you locate a code to use, you can apply it to your order by typing it or copying and pasting it into the coupon code box at check out and then clicking the submit to apply it.
How can I request a refund?
To request a refund, contact us and send us an email with your Transaction Details from your account. The Package must remain sealed to recieve your money back and if it is opened and no damage there will be a 20% restocking fee. Email us your transaction number & date located under “Contact Us” Menu.
Do you offer gift-vouchers?
Yes, The Hanna Boys Collection gift voucher codes are available. Message us for details. Also, follow us on Instagram, Youtube, and Facebook for promotion codes, event announcements, and product releases!
Do you allow backorders?
Yes, we allow Backorders! While we try our best to have everything in our online store available 100% of the time, from time to time we do run out of some items. We do not allow out of stock items to be ordered, however, we do allow Backordered items to be ordered. Items are considered out of stock if they cannot ship within thirty (30) days as opposed to Backordered items which are items that are out of stock that can ship within thirty (30) days. You may not prepay for items that are out of stock, however, you may prepay for items which are Backordered. If an item is out of stock it will say out of stock on the product page (or Coming Soon); if an item is Backordered, it will say Backordered on the product page. Backorders may be placed online only. Backorders are charged 100% upfront and will be shipped immediately upon receiving the item in stock. You may cancel a Backorder at any time, however, you will be charged a 20% Backorder cancellation fee. Please understand that because we are at the mercy of the manufacturer when receiving products, we do not always have a definitive/reliable ETA on Backorders. However, we always do our best to ship the products to you in a timely manner! We may have other equivalent products available that are not necessarily in the Related Products section of a product’s page. You may email us or call us and we will always do our utmost to help find you what you need.
What payment methods are available?
You may be offered one or more of the following payment options:
Credit card and debit card (Visa, MasterCard, American Express)
Online bank transfer
Since we have different payment options from different countries, we would ask that you check during the purchasing process what payment options are given to you. If your desired payment option is not shown, it may not be available for the country that you are buying from, anyways send us a request product email to find out the best way to make the deal.
Do you offer gift wrapping?
We currently do not offer gift orders and gift wrapping for online orders. However, we do have gift wrapping available for in person purchases.
Do you have an affiliate program?
The Affiliate Program is a service that allows participating websites to earn commission on sales referred to TheHannaBoysCollection.com using specially tracked links provided via Impact Radius.
After you apply for our program via Impact Radius and are accepted as an affiliate of THBC, you may place links via banners, widgets, text links and other tools or creative on your website. When your visitors click through to the TheHannaBoysCollection.com website via these links, that visitor is tracked within a 7 day cookie window until they place an order. When an order is placed by such a visitor, the order is associated with your website as the referring source and your Impact Radius affiliate account is credited a commission for the order. So the more visitors you refer to TheHannaBoysCollection.com and the more of those visitors who convert into Target customers, the more you get paid – and unlike many other websites, you get paid each time that customer places an order within 7 days of clicking on your affiliate link, not just the first time!
Are there benefits for registered users?
Registering as a User of this website is free, easy and gives you the opportunity to find out announcements for new products, events, coupons, gift card, etc. Just use the login/register link.
Postings in the public areas
All about The Hanna Boys Collection in the streets
Do you take orders by phone?
Certainly! However, you can also a) Filling out our online Customer Care Form; or b) Emailing us directly at TheHannaBoysCollection@gmaill.com ; or c) Calling us at +1 (833) DRIVEHB (374-8342)