Terms of service
Terms and Conditions
All warranties listed on our website are for replacement parts that are defective to be sent to the customer. By purchasing a HB Ride on car, you agree to work with The Hanna Boys Collection and/or the manufacturer's representative to resolve any issues that are not satisfactory.
Batteries and/or Chargers will be replaced one time under warranty if deemed defective.
PLEASE check charging times in your instructional manual. DO NOT leave vehicle battery on the charger for more than 12 hours. Please set a timer on your phone to remind yourself. If left on the charger, the battery or wall charger will go bad! The warranty does not cover overcharging of the battery and wall charger. Not to mention this could be extremely dangerous to keep on the charger for over extended time. If leaving parked for any extended period of time we recommend leaving the vehicle with a full charge and NOT plugged in.
Warranties do not cover remote controllers, seats or seatbelts, side mirrors, windshields, steering wheels or any other body parts after the vehicle has been delivered in good condition.
Do not worry though as we do have a parts department. We offer the parts to help resolve any issues you may be experiencing and most times the parts are not usually that expensive.
By purchasing a pre-order Vehicle, payment must be made in full to guarantee your order. If you need to cancel your pre-order there is a 50% non refundable cancelation fee.
We are not responsible for dimpling in molds, knicks, nor any other imperfections in the manufacturing process which unfortunately does happen from time to time. However, this does not affect the functionality of the vehicle and is usually easy to fix. You can carefully use a heat gun or hair dryer to heat up the plastic. While the plastic is a little warm, apply a little pressure from the underside to smooth out the dimple or imperfection in the plastic.
If you are shipping and billing to different address, please make sure both shipping and billing address are in to correct order. With proper name and shipping address.
Customized merchandise is not returnable and is not refundable regardless of whether you attempt to or do return your vehicle in any way.
If there is any damaged merchandise after opening the box, please email us at thehannaboyscollection@gmail.com with photos within 3 days of receiving merchandise and our team will assist you further. If for some reason a package is damaged during shipment please contact us immediately so we can file a claim with the shipping company and resolve the matter quickly. . If the vehicle is damaged during shipping in a way that we are unable to send parts to repair the vehicle we will offer a replacement vehicle.
We do our best to have updated pictures on our website, but manufacturers change trim, windshields, and other aesthetics on the vehicles which is does not make the vehicle/order eligible for a warranty claim nor return.
If a product is returned there will be a 30% restocking fee and no refund of original shipping fees paid assessed and if it is not shipped back in the same condition that it was received in there will be an additional restocking fee assessed to the return. The customer is responsible for all return/exchange shipping fees. Any customized accessories that were part of the order are not returnable for any reason and there will be no refund for customization work.
All Warranty claims must be submitted via email to our company BEFORE your warranty period is over. 6 months from purchase date.
We are not responsible for any injuries, damaged property, or death.
The Hanna Boys Collection remote controlled Supercars are typically for children under 48" tall. However each model size varies! We would love to help you find the perfect size for the future racer. So if you have any questions about anything…
PLEASE email us at TheHannaBoysCollection@gmail.com or call us at 1-(833)-DRIVEHB